Online payment must be made via Paynow and is inclusive of delivery charges.
Orders will be processed and delivered to your specific delivery address within 1 working day upon confirmation of order transaction and payment. Orders submitted after 2pm will be processed the following working day.
Online orders are highly encouraged to minimize contact. However, should you wish to collect at our clinics, please call the clinic to check on availability.
Any unused formula is strictly non-refundable and non-exchangeable for cash.
Not applicable with any other discounts, discount vouchers, promotions, privileged cards, corporate plans, stored value plans and managed care plans.
By completing and submitting the order form below, you agree that the personal data which you have provided in this form, is legitimate and accurate, and will undertake to provide all relevant information required for the fulfillment of the Eu Yan Sang Integrative Health (EYSIH) Home Delivery Service. By registering for EYSIH Home Delivery Service, you consent to disclose all information captured in the EYSIH Home Delivery Service Order Form to all staff, agents, representatives and servants of EYSIH, Eu Yang Sang International Group and its subsidiaries and associated companies (collectively, the “EYS Group”), trusted services providers and contractors, including the home delivery personnel.
You consent to Eu Yan Sang Integrative Health Pte Ltd to contact you for the purpose of processing home delivery service.
Apart from the purposes described above, EYSIH will not share such information with any other third parties unless it has your expressed permission, or under circumstances such as disclosure required by law. EYSIH may share any aggregated demographic or statistical information with its partners or group companies. This is not linked to any personal information that can identify any individual person. To delete your personal information, please contact the customer service hotline at 6225 1887.
EYSIH reserves the right not to accept any order for the home delivery service, unless you satisfy the terms and conditions laid down in this agreement, and subject to you satisfying all the following criteria:
The product is currently available from EYSIH;
Delivery address is a valid local address;
Payment by Paynow only; and
You must provide a valid email address and phone number for order confirmation.
Upon order confirmation by EYSIH via email, no cancellation or changes of order is allowed. Orders prepared and dispatched are non-refundable.
Deliveries will be made between 9am to 9pm, Mondays to Fridays. Delivery of all products are restricted within Singapore mainland, excluding Sentosa and all offshore islands.
If the first delivery is unsuccessful, you shall liaise directly with the delivery service company to arrange for a subsequent delivery, which shall be at the delivery service company’s discretion, with additional charges (to be advised) payable directly to the delivery service company. If attempt(s) at delivery remain unsuccessful, all payments made shall be forfeited.
Any re-schedule of the delivery date or time shall be arranged directly between yourself and the delivery service company and shall be at the delivery service company’s discretion, with additional charges (to be advised) payable to the delivery service company.
All registered users of the EYSIH Home Delivery Service are to ensure that only persons 18 years of age and above, shall take full delivery of, and sign over for, orders delivered at the address provided to EYSIH. The home delivery personnel cannot be held responsible for verifying the age of those taking delivery and acknowledging receipt.
You will undertake to check the product labels to verify that the order is accurate, and the quantity received is as agreed.
EYSIH shall not be liable for any losses, damages, costs or expenses sustained by individuals or by any other person in consequence of any delays in delivery, if such delays are at request of the individuals, or owing to the inability or refusal of the individuals or those present at the address at the time of attempted delivery, to take delivery of the medication order, whether by reason of lack of reasonable access to the address or place of delivery or otherwise, or to causes beyond the control of EYSIH or the home delivery personnel, or arising from any acts, omissions or errors of any third parties, including the delivery service company, and its staff, agents, representatives and servants.
Your rights and obligations under these terms and conditions may not be assigned either in part or in whole without prior written consent from EYSIH. EYSIH, however, reserves the right to assign its obligations and rights under these terms and conditions. Any delay or failure on EYSIH’s part in enforcing any of its rights in respect of any of these terms and conditions by individuals does not constitute a waiver of any kind of its rights, now and in the future, under this agreement.
EYSIH shall not be liable for any delays, omissions or failures in the performance of its obligations if such causes are the result of acts of God, acts of war, civil unrest, states of emergency, industrial disputes or unrest, material shortages or rationing, law or government regulations, failures or interruptions in the supply of utilities or in respect of any telecommunication or information system, or any other causes beyond its control.
These terms and conditions constitute the entire agreement. This agreement shall be governed in all aspects by the laws of the Republic of Singapore. If any of these terms and conditions is held to be invalid or unenforceable, the particular term(s) shall be severed to the extent that it is invalid or unenforceable, leaving the remaining terms and conditions or parts thereof enforceable.
Words importing the singular shall include the plural and vice versa and words importing one gender shall include either gender. All information herein is correct at time of printing, and subject to change without prior notice.
Patients are deemed to have accepted and agreed to be bound by these terms and conditions upon purchase of the abovementioned package and the Eu Yan Sang Management reserves the right to amend these terms and conditions at any time. Any such revised terms and conditions shall have effect immediately and may be found on the Eu Yan Sang TCM Clinic’s website. It is a condition of purchase that these terms and conditions are final.
The Eu Yan Sang Clinic Management retains the final decision in the event of any disputes.